Service Excellence

APM provides businesses with enterprise observability to improve application performance management no matter where applications reside – public cloud, private cloud, hybrid cloud, on premises and more – enabling DevOps teams to accelerate CI/CD pipelines. Now users can combine APM with automation capabilities.

Critical Event Management

IBM® Operations Insight provides the capability to monitor the health and performance of IT and network infrastructure across local, cloud, and hybrid environments. It also incorporates strong event management capabilities, and leverages real-time alarm and alert analytics, combined with broader historic data analytics.

Infrastructure Management
(includes Asset Optimization)

Data Center Infrastructure Management (DCIM) solution is a central resource management and optimization software for the data center. It covers documentation, planning, and management of all data center resources and facilities throughout their entire lifecycle. Businesses that use our DCIM software are able to streamline processes and optimize utilization of building infrastructure (power, cooling, floorspace), IT infrastructure (networks, servers, storage), connectivity (cables, patches) and services (software, applications).

AI-driven Analytics
(includes Anomalie detection)

AIOps uses artificial intelligence to simplify IT operations management and accelerate and automate problem resolution in complex modern IT environments.

Planning and
documentation tools

The Telecommunication Resource Inventory solution enables centralized, integrated management of all network and service resources in the telecommunications environment, thus providing the basis for a modern OSS/BSS architecture. This central source for network and service data encompasses all relevant resource information for the planning and engineering, service fulfillment, and service assurance processes of telecommunications providers and multi-service providers.